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Featured articles

• How do I create an account?

Billing

• Do you accept PayPal?
• What happens if my credit card payment fails?
• How do I cancel my subscription or delete my account?
• How do I update my card or billing information?

Enrichment FAQ

• How do I use the Enrichment Tool?
• How much will it cost to enrich my emails?
• What format is accepted to use the Enrichment Tool?
• Do I have to subscribe or create an account to use the Enrichment Tool?

Prospecting - Email Finding Tool FAQ

• How do I use the Email Finding Tool?
• Can I try your Prospecting - Email Finding Tool for free?
• If you don't find the email I'm requesting, will it count?
• Can I cancel my subscription at anytime?
• Do you integrate with my CRM?
• Can I search people in bulk?
• Do you have an extension?
• What are your Terms of Services? Privacy policies?

Verify FAQ

• What is your Verify tool? How does it work?
• How much will it cost to verify my emails?
• Does a "deliverable" email address have absolutely no chance of bouncing?
• Do I have to sign a contract or create an account to use your Verify tool?
• What kind of file format is accepted?
• What exactly does it mean when an email address is marked "risky"?
• What do you check for when verifying emails?

General FAQ

• How do I create an account?
• How do I reset my account password?
• How do I add members to my team?
• I’ve tried adding members to my team, but I’m receiving a “This email is already present on VoilaNorbert.”
• Why did some emails bounce?
• How does the dot system work?
• Do you offer discounts?
• Do you also search for phone numbers?
• View all articles in “General FAQ”